Professional Development

Rethink Your Relationships: Serve, Don't Sell

Last week, a client of mine went to three very different events in Texas, Florida and New York. One was with people in the trucking industry, another with top minds in the legal industry and a third was with hard-charging entrepreneurs. He told me, "Everyone was talking about the same thing. People." Even at the "technology" event, he said, the focus was on people. This is a critical insight. Read More

5 Types of People You're Likely to Work With and How to Manage Each

In a recent Gallup Poll of more than 80,000 American employees, 32 percent self-reported being actively engaged and committed to their work and work place, while 51 percent indicated being passively disengaged, and a terrifying 17 percent admitted to being actively disengaged and trying to cause problems. In order to maximize performance, productivity and profitability...Read More

Bring Your Mission Statement to Life

A few weeks ago, I conducted a team alignment meeting for a client. That’s where I get a group of supervisors and managers together with the company’s owner or president, and we create a structured discussion about areas that need attention and action. One of the topics that came up was the organization’s mission statement. Now my client happens to have an excellent mission statement. But the problem...Read More

What to Do When the Phone Won’t Stop Ringing

Accepting every new client who comes your way might seem like a quick way to make more money, but in the long run, it often leads to stretching crews thin on time and resources. That’s why Nick Cooper said he turns down roughly 95 percent of new business leads each day. The Greathouse Company business development manager told a LANDSCAPES 2018 audience that it’s essential...Read More

Great Ideas: Improve Your Time Management

“Until We Can Manage Time, We Can Manage Nothing Else.” These words of wisdom come from the late, great management guru Peter Drucker, and for me they really hit home. Because while there are many strategies for improving your business, you won’t succeed at any of them if you don’t first figure out how to manage your time, and your team’s time, well. Read More

Keep Your Millennials

As Millennials, Generation X and Baby Boomers all learn how to work together, it’s key to understand how company culture is changing. At a panel discussion at LANDSCAPES in Louisville, Kentucky, on Friday, three members of the National Association of Landscape Professionals Young Professionals group discussed what they look for in a workplace. Read More

Hard-Learned Lessons

It’s true in sports and it’s true in business: individuals win games, but teams win championships. Ross Bernstein, best-selling sports author and Fortune 500 award-winning speaker, shared his insights from years of talking with top athletes at the National Association of Landscape Professionals CEO Forum at LANDSCAPES Wednesday morning. It’s the little things you do every day...Read More

Keeping Good Workers Happy

Steven Cesare doesn’t mince words when it comes to employee retention. The Harvest Group’s human resources director said bad employees should go – they’re just sucking the blood from your company, or they’re deadwood. Meanwhile, he said employers shouldn’t pretend their best workers aren’t looking for better jobs elsewhere. Keeping those star employees comes down...Read More

Empowering your Employees Through Language

After 25 years in business, we realized we had an important challenge that needed to be addressed here at Designscapes Colorado. With more than 250 year-round and seasonal team members, we needed to address our communication problem. This was not a typical communication problem, such as a lack of clear direction from management, that typically impacts companies...Read More 

It's Time to Get Off the Roller Coaster

This past week I spoke to almost 40 clients—there is a general theme of personnel and recruiting craziness in the air. It is the economy and the macro trends in the work place. If you are feeling it...You are not alone! But how you choose to deal with these ups and downs is totally in your control.
Marcus Kerske from Nashville takes the approach of a very positive outlook and a can-do...Read More

Fear of Confrontation

Over the years I hear from owners that they are afraid to confront their employees (for poor behavior) because they fear they will offend and push out that employee, and they fear they won't be able to replace that employee. This fear is illogical and self sabotaging. Can you imagine any relationship worth having, where you decide to avoid discussing problems in order to save the relationship?!? Not only...Read More

Brand Positioning

The thing that beats price, quality, or service every time. Look around at the ads you see on TV, in the newspaper, or on social media. Most companies-whether they target businesses (B2B) or consumers (B2C)-position themselves based on one of three main factors: Quality, price, or service. 1. Quality: “We have the best products or services around. No one can beat the things we sell!” Read More